At Sneak Trend, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for information on returning products and obtaining a refund.
1. Returns Eligibility To be eligible for a return, your item must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- It must be returned in the original packaging, including all tags, labels, and accessories.
- You must provide proof of purchase, such as a receipt or order confirmation.
2. Return Window You have 30 days from the date you received the item to request a return. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
3. Non-Returnable Items Certain items are not eligible for return or refund, including:
- Gift cards
- Final sale or clearance items
- Customized or personalized products
- Items that have been worn, altered, or damaged after delivery
4. How to Initiate a Return To start a return, please follow these steps:
- Contact our customer service team at info@sneaktrend.com with your order details, reason for return, and any relevant photos if necessary.
- We will provide you with instructions on how and where to send the return package.
- Once the return is approved, ship the item to the provided address. Please note that customers are responsible for return shipping costs unless the product is defective or incorrect.
5. Refund Process Once we receive and inspect your returned item, we will notify you via email. If your return is approved, a refund will be processed using the original payment method. Depending on your payment provider, it may take up to 7-10 business days for the refund to appear in your account.
6. Partial Refunds In certain situations, only partial refunds may be granted (if applicable):
- Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned after the 30-day return window but within a reasonable timeframe.
7. Exchanges We offer exchanges for defective or damaged items. If you need to exchange a product for the same item, please email us at info@sneaktrend.com and provide details about the issue. We will guide you through the exchange process.
8. Late or Missing Refunds If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company as it may take some time for the refund to officially post. If you’ve done this and still have not received your refund, please contact us at info@sneaktrend.com for further assistance.
9. Shipping Costs Shipping costs are non-refundable. If you receive a refund, the original shipping cost will not be included unless the product was defective or incorrectly shipped. If you return an item, you will be responsible for paying the shipping costs for returning the item unless otherwise specified.
10. Cancellations If you wish to cancel your order, please contact us as soon as possible at info@sneaktrend.com. If your order has already been processed or shipped, you will need to follow our return policy to receive a refund.
If you have any questions or need further assistance with your refund, please don’t hesitate to contact us at:
Email: info@sneaktrend.com